EV charging management software provider AMPECO has launched a new operations agent called CoOperator, which offers automated root cause diagnostics, a conversational interface, and the ability to execute operational actions in plain language. (Read our 2024 interview with AMPECO CEO Orlin Radev.)
CoOperator is designed to enable AMPECO’s customers to manage growing networks “with the same efficiency they have today.” It allows operators to diagnose session issues instantly, to change pricing across partner locations in a single conversation, and to receive a full root cause analysis the moment a charger goes offline.
CoOperator introduces what AMPECO calls Insights: structured, one-click root cause analyses for the operational problems that consume the most time. Three types are available at launch:
- Session Insights analyze a charging session in full: metadata, charging periods, tariff snapshots, transaction records, OCPP message logs, and OCPI logs for roaming sessions. The output is a complete diagnosis, including session quality assessment, root cause, driver behavior analysis, and specific recommendations for both immediate resolution and future prevention.
- Authorization Insights trace why a driver was unable to charge, whether the cause is an expired RFID token, a payment failure, a network error, a fraud trigger or a business rule conflict. The system explains the root cause with confidence levels and recommended actions, so the operator can answer the driver’s question on the spot.
- Issue Insights are generated automatically the moment a hardware fault or connectivity loss is detected, with no manual trigger required. The analysis covers root cause with confidence level, scope assessment, supporting evidence from historical data, and a recommended resolution path. Scope assessment distinguishes between a problem isolated to one charger, one affecting an entire location, and a pattern across a specific hardware model fleet-wide.
“Growing a charging network should be exciting, not overwhelming. CoOperator takes the operational complexity off the table,” said Michael Greenberg, SVP of Growth at AMPECO. “CoOperator lets operators add locations, adjust pricing, and troubleshoot across their entire network through a single conversation.”
Source: AMPECO
